There’s a new release at Kelly Purkey Shop today and I wanted to share the two projects I made with this month’s release. The stamps and kits are all about summer fun and I was happy to work with them since we’ve been experiencing “June Gloom” here in southern California.
For my first project, I used the main TN kit called Summer Bucket List to document a week last year checking off the items on my bucket list. We spend a lot of time at the beach and at the pool – both as a family and solo for me, since I am avid swimmer. Many of the photos from the week were taken at both locations and I think I made at least 6 trips to the pool and beach that week. 🙂
When I first saw the TN papers, I was drawn to the large “Here Comes Summer” page. I cut down that page to use in a 4″ x 6″ pocket (layered over some white cardstock) and adhered a small photo of my daughter in the pool.
Since I was documenting my summer bucket list, I had to use the stamps from the kit to make a journaling card, with the completion dates. I used white embossing powder to make “summer bucket list” stand out on the dark blue paper.
I loved the circle patterns on the papers and stamped some of the sentiments over the circles and cut them out using a circle punch to use as embellishments on other photos.
Lastly, I cut out phrases from the fill-in-the-blank TN page to further embellish my photos. A few puffy asterisks from my stash completed the spread!
For my second project, I documented a recent week this year where I thought summer was starting to show up. Spoiler: Summer was just teasing me because it was sunny that week and then it was back to clouds the following week!
For this spread, I mixed cards from the main project kit, Fun Times, with the LLP kit, Summer Adventuring. We visited the beach twice that week and had fun collecting shells so the gorgeous Seashells stamp set by Life Love Paper was perfect to use. I loved playing with the different shells on my title page!
We also acquired a bike for my daughter which was exciting so the 3″ x 4″ card and matching sentiments from the Summer Adventuring kit was perfect for documenting that.
I used one of the journaling cards from the Fun Times kit to type some notes about things that happened during the week. The Sun’s Out stamp from Life Love Paper was great for adding an embellishment to the otherwise plain card. I popped it up with some foam tape.
A few more stamps and labels and my week was done! Thanks for checking out my projects and let me know if you have any questions!
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your
clients. Whether for voice or non-voice applications, there are plenty of excellent
customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local
talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value
of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer
service should already be in play during a company’s first day, as
they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to their
questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are
experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger
source of talent from all over the world.
At the same time, companies that outsource customer support enjoy
reduced payroll without sacrificing service quality. Other
benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to
scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner
with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer
lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10
most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to
provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting
companies in various support areas. This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services, Back
Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents, in-house training, and
equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s
people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for
clients’ specific needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for
either option separately.
Helpware’s focused on developing its people and their skills and
it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support
outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way
to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide. At the core of Sykes’ business
are its staple services: outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of
those outsourced customer service companies that wanted
to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions
to clients around the world. In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so
location and time zone differences aren’t as pronounced as operations in Asia
and South America.
Companies that outsource customer service to Ascensos value the fact that it supports
diversity and inclusivity among staff while focusing on promoting happiness as a
key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to
requests for quotes, the prices of this outsourcing customer service company are more
than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000
agents speaking over 265 languages and deservedly belongs to a league of good customer
service companies. You won’t find it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
(CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the
next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as
they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer experiences that reflect
the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
services. The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range of services, including
business process outsourcing, telemarketing and
sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over
2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce
in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice
or tone. As a result, they can respond to these changes to
defuse any tension and lead the customer into
a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands
all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as
technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services
in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for
organizing an annual charitable initiative called “Telus Days of Giving.”
In particular, the company taps 225,000 volunteers from its offices to complete various service projects
across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that
specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United
Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed
customer service experiences. In addition, the Arise Platform helps
companies lower expenses. As a result, Arise clients report
an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality
of documents or files sent over. It also means
Arise conforms to widely accepted data privacy regulations such
as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing
needs? Perform the necessary research before settling
on your choice. For instance, some customer service
outsource companies on our list might command a pricing structure higher than what
your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers
who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer
service solution that utilizes modern technology throughout the various stages, try
the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best
equipment and training to prepare them.
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